Payment Privacy Policy
Effective Date: [19-05-2025]
1. Introduction
At hobizo.com, we are committed to protecting your privacy and ensuring the security of your personal data. This Payment Privacy Policy outlines how we collect, use, and protect the information provided during the payment process on our platform. Please read this policy carefully to understand how we handle your payment information.
2. Relationship to Main Privacy Policy
This Payment Privacy Policy is an extension of our main Privacy Policy, which governs the general handling of personal data across our website. For comprehensive details on how we manage and protect your personal data, please refer to our main Privacy Policy available at: www.hobizo.com/privacy-policy. In case of any discrepancies between this Payment Privacy Policy and the main Privacy Policy, the latter shall prevail.
3. Technologies and Services
Our platform for managing orders and payments uses the WooCommerce plugin integrated with WooPayments. WooCommerce is an e-commerce management system that allows us to handle orders and payments. WooPayments, integrated with WooCommerce, provides secure payment processing through our external payment service provider, Stripe.
4. Data Collection
When you place an order on hobizo.com, we collect the following personal information to process your payment and fulfill your order:
- Contact Email Address,
- First and Last Name,
- Company Name (Optional),
- Residential Address,
- Phone Number
5. Payment Processing
Payments are processed through WooPayments and Stripe, our external payment processor. Stripe handles all payment transactions securely, and hobizo.com does not collect or store any payment card details. All payment information is processed directly by Stripe in accordance with their privacy policy and security measures.
Links to Stripe’s Privacy Policy and Terms of Service:
6. Data Handling and Storage
- Order Data: After processing your order, the personal data collected (excluding payment card details) will be stored in our system for order fulfillment and accounting purposes. This includes storing information necessary for invoicing and customer service.
- Accounting and Bookkeeping: Your order data will be transferred to our external accounting system, where it will be used for bookkeeping and financial records. This data will also be stored on an additional secure server provided by our accounting service provider. The provider ensures the security and confidentiality of your data and does not disclose it to unauthorized individuals.
- Data Retention: The data related to the finalization of your order will be retained for a period of five years in accordance with legal and regulatory requirements.
7. Data Security
We employ appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our external accounting service provider also adheres to strict security protocols to ensure that your data is kept secure.
8. Data Sharing
Your personal transaction data, excluding credit card numbers which we do not collect, is shared with our external accounting service provider for bookkeeping purposes. We do not share your payment details or order information with any other third parties, except for:
Personal data may be disclosed to tax authorities and law enforcement agencies if they are conducting an investigation related to legal obligations.
9. Your Rights
You have the following rights concerning your personal data:
- Access: You may request access to the personal data we hold about you.
- Correction: You may request correction of any inaccuracies in your personal data.
- Deletion: You may request deletion of your personal data, subject to certain legal obligations.
- Objection: You may object to the processing of your data under certain circumstances.
To exercise these rights or if you have any questions about how your personal data is handled, please contact us at iod@hobizo.com
10. Changes to This Policy
We may update this Payment Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Refund Policy for hobizo.com
1. Introduction
This refund policy outlines the terms and conditions regarding refunds for “Silver” and “Gold” membership subscriptions, as well as for the purchase of ADs on the site.
2. Right of Withdrawal
2.1 Withdrawal Period: In accordance with applicable consumer protection laws, users have the right to withdraw from a contract within 14 days of its conclusion without providing any reason.
2.2 Exceptions to the Right of Withdrawal:
- Immediate Commencement of Service: For the purchase of “Silver” or “Gold” subscriptions, if the user consents to the immediate commencement of the service before the 14-day withdrawal period expires, they waive their right to withdraw from the contract.
- Digital Services: The purchase of ADs is considered a digital service that begins immediately upon purchase. Therefore, the user waives the right to withdraw from the contract once the ad starts being displayed.
3. Refunds for Membership Subscriptions
3.1 No Refunds: The purchase of “Silver” and “Gold” membership subscriptions is final and non-refundable once the service has commenced. The subscription does not automatically renew upon expiration; a new purchase is required to continue using the service.
3.2 Exceptional Cases: In exceptional situations, such as a system error or an unintended purchase, users may contact customer support to discuss the possibility of a refund. Decisions in such cases are made on an individual basis.
4. Refunds for ADs
4.1 No Refunds: The purchase of ADs is final and non-refundable. ADs begin displaying immediately upon purchase, making refunds impossible.
5. Complaint Procedure
5.1 Contact: In case of any issues or questions regarding purchases, please contact our customer support team at admin@hobizo.com. We will strive to resolve any issues as much as possible and in accordance with the applicable rules.
5.2 Handling Complaints: All complaints will be addressed within 14 days of their submission. In exceptional situations, this time frame may be extended, and users will be informed accordingly.
6. Changes to the Refund Policy
hobizo.com reserves the right to make changes to this refund policy at any time. These changes will be published on the www.hobizo.com website and will be effective from the time of publication.
7. Final Provisions
7.1 Acceptance: By using hobizo.com services, users accept the terms of this refund policy.
7.2 Governing Law: This refund policy complies with applicable laws, and any disputes regarding the refund policy will be resolved in accordance with the governing law.
Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us at:
- Email: iod@hobizo.com
If you have any questions regarding your order, transaction, or returns, please contact us:
- Email: admin@hobizo.com
